MocoSpace | Help

Frequently Asked Questions

Other

14. How do I report an error?
15. Do you support icons?
16. How can I prevent other members from rating me?
17. How do I change my relationship with another member?
18. Can I remove my relationship history?
19. Is there a charge to use MocoSpace on my phone?
20. How do I use Moco email?
21. How can I get more people to visit my profile?

1. How do I set my profile background and color?
Customize your profile background by selecting a photo from your album and clicking the Set as background link. On the Edit & Settings page on your profile you can also customize your profile background and text colors, as well as delete your selected profile background. Like someone else's background? Click the Copy Background link on their profile page!
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2. I can't log in to my account.
If you're having trouble logging in, first verify you're using the correct username and password. If that fails, try clearing your browser's cookies and cache and then attempt to log in again. If none of the previous suggestions work, check that the profile still exists by finding it on the site. If you cannot find your profile, it may have been deleted if it was found to violate our Terms of Service.
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3. I forgot my password.
Have you tried clicking on the Forgot Password link on the Login page? You will need to have a valid and current email address on file in your account, so we can email your password to that address. If you don't have an email address in your account, we unfortunately can't send you your password.
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4. How do I change my personal information and settings?
To change your profile, click Edit Profile on your Home page. To change settings on your account, such as notifications and privacy options, go to Account Settings on your Home page.
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5. How do I add music to my profile?
To add a song to your profile, browse our Featured Artists or other user profiles, find a song you like, and click the Add to Profile button. You can have one song at a time on your profile.
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6. How do I delete my account?
We're sorry to hear you want to remove your account. If you wish to permanently remove your account, click the Cancel Account link located under Account Settings on the Edit & Settings page on your profile.
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7. How do I upload photos?
You can upload photos via the Add Photos link on your photos page on the MocoSpace Website, or directly from your phone by sending a message with your photo to [Your Upload Code]@mocospace.com, for example 8729832@mocospace.com. Your unique upload code can be found on your Home page, be sure to keep it secret!

Photos must be less than 2 MB and in GIF, JPG or PNG formats and cannot contain obscene language, nudity, or violent, offensive or copyrighted material. If you send the message with a subject, that subject will be used as the caption.

Photos must first be approved before becoming available. This usually takes only a few minutes. If your pictures still aren't uploading please send us your model of phone, service provider, and a description of any error messages.
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8. Why haven't my photos been posted?
Because we don't like you! Just joking. Your photos should appear on the site within a few minutes after you send them in. If they aren't there after a few hours, please contact us at support@mocospace.com send us any error messages you receive.
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9. What are the content guidelines for photos & videos?
We want cool, original photos & videos. Photos and videos can't contain foul language, lewd gestures, nudity, drugs, weapons, links to other Websites, or slurs of any kind. We also don't allow copyrighted material. Please make our lives easier and follow the rules. For more details read our Terms of Service.
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10. How do I report inappropriate content and behavior, or underage users?
Please report all inappropriate content, behavior and underage users by using the Report link on the photo and video or profile pages, or contact us at support@mocospace.com with the details of the profile or content in question and details of the offense.
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11. What can I do if another MocoSpace user is harassing me?
All sites have losers unfortunately, the best advice we can give is to simply ignore them, and most of the time they will soon leave you alone. You can add any offending users to your Ban list by clicking the Ban link on their profile page, and you can also set your profile privacy to Friends under Account Settings. In chat rooms, you can use the ignore feature under Options. If it persists, please report the user using the Report link located on their profile page, or email support@mocospace.com with the user's name and profile details, and let us know if you have previously reported the user in question.

Unfortunately, it's impossible to prevent people from posting information here or on other Websites, chat rooms, instant messengers, etc. We do our best to enforce the site's Terms of Service. If appropriate, we will delete information from posts and/or cancel accounts when necessary. We also recommend that you read and follow our safety tips and suggestions.
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12. I am receiving spam in my Inbox.
Sorry to hear that! We're always working to improve our spam filters and hopefully it will stop soon.
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13. How do I report a copyright violation?
If you believe that your work has been copied and posted on MocoSpace in a way that constitutes copyright infringement, please provide our Designated Copyright Agent with the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed; (iii) a description of where the material that you claim is infringing is located on MocoSpace; (iv) your address, telephone number, and email address; (v) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. MocoSpace's Designated Copyright Agent for notice of claims of copyright infringement can be reached as follows: Designated Copyright Agent, JNJ Mobile Inc, 186 South Street Boston, MA 02111; Facsimile: (617) 542-1633; Attn: Designated Copyright Agent; and email: copyrightagent@corp.mocospace.com.
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14. How do I report an error?
Contact us at support@mocospace.com with the details of any error you encounter on the site, as well as the computer operating system and Web browser version you are using, time of error, exact error and any message received. With that info we should be able to fix just about any problem in a snap!.
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15. Do you support icons?
See the list of icons.
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16. How can I prevent other members from rating me?
Removing your profile photo will disable the rating feature.
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17. How do I change my relationship with another member?
First, one of the members in the relationship must click Breakup, which is a link located next to your relationship status. Then you can propose a new relationship, by going to the profile of the user you want to start a relationship with and clicking Make a Proposal. Once the person accepts, your relationship status will change.
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18. Can I remove my relationship history?
Sorry, we don't currently offer this feature.
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19. Is there a charge to use MocoSpace on my phone?
We don't charge anything to use MocoSpace, but your wireless operator may charge for using mobile Internet or text messaging.
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20. How do I use Moco email?
Your MocoSpace account includes totally free email! Your email address is your username @mocospace.com. To send messages go to Home and click Messages. Within Messages you can read messages in your Inbox and send new ones.
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21. How can I get more people to visit my profile?
Follow these tips to get more traffic to your profile:

1. Participate in as much of the site as you can. Talk to people in chat rooms, post in the forums, request friends, etc. This is a sure-fire way to generate interest in you and your profile.

2. Put the MocoSpace photo widget anywhere you can on the Web, like your MySpace page or blog.

3. If you use any other sites like MySpace or have a blog, add links to your MocoSpace profile

4. Make your profile interesting! Upload your photo, customize the background and colors, and post lots of info that is real and unique to you.
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Frequently Asked Questions

Login & Profiles

Photos & Videos

Safety & Abuse

Other