MocoSpace | Frequently Asked Questions

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Frequently Asked Questions

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30. How do I report an error?
31. Do you support icons?
32. How can I prevent other members from rating me?
33. How do I change my relationship with another member?
34. Can I remove my relationship history?
35. Is there a charge to use MocoSpace on my phone?
36. How do I use Moco email?
37. How can I get more people to visit my profile?

1. How do I upload photos?
You can upload photos via the Add Photos link on your photos page on the MocoSpace Website, or directly from your phone by sending a message with your photo to [Your Upload Code]@mocospace.com, for example 8729832@mocospace.com. Your unique upload code can be found on your Home page, be sure to keep it secret!

Photos cannot contain nudity, obscene language, or violent, offensive or copyrighted material must be less than 5MB and in GIF, JPG or PNG formats. If you send the message with a subject, that subject will be used as the caption.

Photos must first be approved before becoming available. This usually takes only a few minutes. If your pictures still aren't uploading please send us your model of phone, service provider, and a description of any error messages.
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2. Why haven't my photos been posted?
Your photos should appear on the site within a few minutes after you send them in. You'll receive a confirmation in your inbox when your upload is received. If they aren't there after a few hours, please contact us or email support@mocospace.com and send us any error messages you receive.
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3. What are the content guidelines for photos & videos?
Photos and videos can't contain nudity, foul language, lewd gestures, drugs, weapons, links to other Websites, or slurs or hate speech of any kind. We also don't allow copyrighted material. Accounts may be deleted for repeated and/or flagrant violations. Please make our lives easier and follow the rules. For more details read our Terms of Service.
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4. How do I report inappropriate content and behavior, or underage users?
Please report all inappropriate content, behavior and underage users by using the Report link on the photo and video or profile pages, or contact us or email support@mocospace.com with the details of the profile or content in question and details of the offense.
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5. What can I do if another MocoSpace user is harassing me?
All sites have losers unfortunately, the best advice we can give is to simply ignore them, and most of the time they will soon leave you alone. You can add any offending users to your Ban list by clicking the Ban link on their profile page, and you can also set your profile privacy under Privacy Settings. In chat rooms, you can use the ignore feature under Options. If it persists, please report the user using the Report link located on their profile page, or contact us or email support@mocospace.com with the user's name and profile details. Note that false reports may result in account deletion.

Unfortunately, it's impossible to prevent people from posting information here or on other Websites, chat rooms, instant messengers, etc. We do our best to enforce the site's Terms of Service. If appropriate, we will delete information from posts and/or cancel accounts when necessary. We also recommend that you read and follow our safety tips and suggestions.
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6. I am receiving spam in my Inbox.
Sorry to hear that! We're always working to improve our spam filters and hopefully it will stop soon.
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7. How do I report a copyright violation?
If you believe that your work has been copied and posted on MocoSpace in a way that constitutes copyright infringement, please provide our Designated Copyright Agent with the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed; (iii) a description of where the material that you claim is infringing is located on MocoSpace; (iv) your address, telephone number, and email address; (v) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. MocoSpace's Designated Copyright Agent for notice of claims of copyright infringement can be reached as follows: Designated Copyright Agent, JNJ Mobile Inc, 186 South Street Boston, MA 02111; Facsimile: (617) 542-1633; Attn: Designated Copyright Agent; and email: copyrightagent@corp.mocospace.com.
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8. How do I set my profile background and color?
Customize your profile background by selecting a photo from your album and clicking the Set as background link. On the Edit & Settings page on your profile you can also customize your profile background and text colors, as well as delete your selected profile background. Like someone else's background? Click the Copy Background link on their profile page!
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9. I can't log in to my account.
If you're having trouble logging in, first verify you're using the correct username and password. If that fails, try clearing your browser's cookies and cache and then attempt to log in again. If none of the previous suggestions work, check that the profile still exists by finding it on the site. If you cannot find your profile, it may have been deleted if it was found to violate our Terms of Service.
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10. I forgot my password.
Have you tried clicking on the Forgot Password link on the Login page? You will need to have a valid and current email address on file in your account, so we can email your password to that address. If you don't have an email address in your account, we unfortunately can't send you your password.
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11. How do I change my personal information and settings?
To change your profile, click Edit Profile on your Home page. To change settings on your account, such as notifications and privacy options, go to Account Settings on your Home page.
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12. How do I add music to my profile?
To add a song to your profile, browse our Featured Artists or other user profiles, find a song you like, and click the Add to Profile button. You can have one song at a time on your profile.
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13. How do I delete my account?
We're sorry to hear you want to remove your account. If you wish to permanently remove your account, click the Cancel Account link located under Account Settings on the Edit & Settings page on your profile.
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14. How do I change language?
If you would like to switch from English to Spanish, look for the MocoSpace Latino link at the bottom of the Home or My Home pages. Once you switch, the site will appear in Spanish until you change it back, even if you log out. Click here for MocoSpace Latino.

If you would like to switch back to English, look for the MocoSpace English link at the bottom of every page. Click here for MocoSpace English.
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15. What is Moco Gold?
Gold is the virtual currency used to purchase premium features on MocoSpace. Buy Gold with your credit card, PayPal or cell phone, or earn it by completing offers. Gold is not real money and has no monetary value, think of it like the tickets or tokens you can purchase at a fair or carnival.
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16. Who can I contact about payment problems?
It may take up to several minutes for payments to process, so please be patient. For payment problems please click the Missing Gold link found towards the top right of payment page or contact the relevant billing partner.
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17. How do I see my current Moco Gold balance? How much do I have left?
To see your current Gold balance, visit your My Gold page on your Account Settings. You can add Gold to your balance by purchasing more from one of our payment providers.
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18. Does Moco Gold expire?
Gold does not expire, it can be saved to make future purchases. All Gold you purchase is held in a balance that is associated with your MocoSpace account. Please keep in mind that in order to protect your Gold balance it is important to keep your MocoSpace account secure.
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19. Can I transfer Moco Gold from one MocoSpace account to another?
Gold is linked to the MocoSpace account you used to purchase them and cannot be transferred from one MocoSpace account to another.
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20. How do I cancel or refund my recent Moco Gold purchase?
All Gold purchases are final. No refunds or exchanges for Gold are allowed. Gold does not expire, it can be saved to make future purchases.
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21. I bought Moco Gold and didn't get it. What can I do?
It may take up to several minutes for payments to process, so please be patient. If you still have not received Gold after completing a payment or offer on the MocoSpace website, click the Missing Gold link found towards the top right of payment page.
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22. What are these special offers to earn free Moco Gold?
In addition to purchasing Gold on the Buy Gold page, you may also participate in a special offer to earn Gold on our website sponsored by a MocoSpace advertiser. You may participate in a survey or questionnaire, register for a special trial offer, or view an advertisement and earn free Gold. Each offer is good for different amounts of Gold. You may choose to participate in more than one offer. Please note that if you participate in an offer, you may be asked to provide personal information, such as your name or email address. Any personal information your choose to provide will be available to these advertisers, so be sure to only provide the information you wish to share with companies other than MocoSpace.

If you do not wish to participate in an offer, you may buy Gold directly from one of our payment providers on the Buy Gold page. Special offers for Gold are only available on the MocoSpace website. If you experience problems with the special offers, or do not receive your Gold, please click the Missing Gold button link at the top of the offers page. Support for Gold offers is handled by our payment partners and not by MocoSpace customer support.
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23. How do I report an error?
Contact us or email support@mocospace.com with the details of any error you encounter on the site, as well as the computer operating system and Web browser version you are using, time of error, exact error and any message received. With that info we should be able to fix just about any problem in a snap!.
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24. Do you support icons?
See the list of icons.
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25. How can I prevent other members from rating me?
Removing your profile photo will disable the rating feature.
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26. How do I change my relationship with another member?
First, one of the members in the relationship must click Breakup, which is a link located next to your relationship status. Then you can propose a new relationship, by going to the profile of the user you want to start a relationship with and clicking Make a Proposal. Once the person accepts, your relationship status will change.
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27. Can I remove my relationship history?
Sorry, we don't currently offer this feature.
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28. Is there a charge to use MocoSpace on my phone?
We don't charge anything to use MocoSpace, but your wireless operator may charge for using mobile Internet or text messaging.
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29. How do I use Moco email?
Your MocoSpace account includes totally free email! Your email address is your username@mocospace.com. To send messages go to Messages, where you can read messages in your Inbox and send new ones. Please be aware that Moco Email does not support photo or file attachments of any kind.
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30. How can I get more people to visit my profile?
Follow these tips to get more traffic to your profile:

1. Participate in as much of the site as you can. Talk to people in chat rooms, post in the forums, request friends, etc. This is a sure-fire way to generate interest in you and your profile.

2. If you use any other sites like MySpace or have a blog, add links to your MocoSpace profile

3. Make your profile interesting! Upload your photo, customize the background and colors, and post lots of info that is real and unique to you.
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31. What is MocoTxt?
MocoTxt is a new feature where you can text message commands to MocoSpace and receive replies. To gain access to MocoTxt you must first setup and verify your phone following instructions in Edit & settings
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32. How and what type of updates can I *send* to MocoSpace?
You send updates to MocoSpace by texting a command to our phone number 46626. We currently support the following commands: * online - will return a txt message with names of friends who are online right now
* status <new status> - update your MocoSpace status
* invite - send a text to *your* phone with your MocoSpace profile. Then you can share forward multiple friends from your phone's address-book.
* invite <phone> - MocoSpace will send a text to recipient's phone with a link to your MocoSpace profile.
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33. How much does MocoTxt cost?
We do not charge for MocoTxt but depending on your phone plan your carrier may charge you for text messages.
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34. I tried to verify my phone but did not receive any text message?
Check that you are on a supported carrier. On some carriers/phone accounts sms from/to 46626 might be blocked per default; call your carrier customer service and ask them to enable 46626 on your mobile phone account.
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35. Can I limit type of messages I *receive* from MocoSpace?
You can update the type and frequency of alerts (inbox, friends request, comments, etc) on your Notifications page
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36. Which carriers does MocoTxt support?
MocoTxt works with the following US carriers: Alltel, AT&T, Boost, Cell South, Cincinnati Bell, Cellular One Dobson, Nextel, RCC, Sprint, T-Mobile, U.S. Cellular, Verizon, Virgin USA. If your carrier is not on the list call your customer support and tell them you would like them to add MocoSpace.
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37. Where can I suggest new ideas to MocoText or give additional feedback?
For a specific problem setting up your phone contact support. For general feedback and ideas please comment on the forum post
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Frequently Asked Questions

Photos & Videos

Safety & Abuse

Login & Profiles

Moco Gold

MocoTxt

Other