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22. How do I report an issue with Street Wars?
23. How do I report in-game abuse?

1. What are the content guidelines for photos and videos?
Photos and videos must not contain nudity, sexually explicit material, illegal drugs or hate speech of any kind. We also don't allow copyrighted material. Accounts may be deleted for repeated and/or flagrant violations. Please make our lives easier and follow the rules. For more details read our Terms of Service.
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2. How do I report inappropriate content and behavior, or underage users?
Please report all inappropriate content, behavior and underage users by using the Report link on the photo or profile pages.
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3. What can I do if another Moco user is harassing me?
All sites have losers unfortunately, the best advice we can give is to simply ignore them, and most of the time they will soon leave you alone. You can add any offending users to your Ban list by clicking the Ban link on their profile page, and you can also set your profile privacy under Privacy Settings. In chat rooms, you can use the ignore feature under Options. If it persists, please report the user using the Report link located on their profile page. Note that false reports may result in account deletion.

Unfortunately, it's impossible to prevent people from posting information here or on other Websites, chat rooms, instant messengers, etc. We do our best to enforce the site's Terms of Service. If appropriate, we will delete information from posts and/or cancel accounts when necessary. We also recommend that you read and follow our safety tips and suggestions.
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4. How do I report a copyright violation?
If you believe that your work has been copied and posted on Moco in a way that constitutes copyright infringement, please provide our Designated Copyright Agent with the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed; (iii) a description of where the material that you claim is infringing is located on Moco; (iv) your address, telephone number, and email address; (v) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Moco's Designated Copyright Agent for notice of claims of copyright infringement can be reached as follows: Designated Copyright Agent, JNJ Mobile 6 Liberty Sq PMB 96493, Boston MA 02109; Facsimile: (617) 542-1633; Attn: Designated Copyright Agent; and email: copyrightagent@corp.mocospace.com.
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5. How do I close my child's account?
While we understand your situation we are generally forbidden by privacy laws against giving unauthorized access to someone who is not an account holder. We also cannot remove an account per request without clear proof of violation of our terms. If you wish to have your child's account removed you will need to gain access to the account to cancel it or have your child cancel the account. We encourage you to use software tools on your own computers to assist in overseeing your child's Internet access.
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6. How do I get my password?
Click the Forgot Password link on the Login page and follow the instructions. You will need to have valid contact information on your account so we can reach you. Check your spam/junk folder if you do not receive the reset link.
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7. How do I change my password?
You can change your password on the Account Settings page. To change your password type your new password over your old one, re-type it in the confirm box and then click Save. Please be aware you will not be able to see your password after it has been saved.
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8. How do I change my personal information and settings?
To change your profile, click User Info Settings from the Home menu. You may also change notifications settings and privacy options on this page.
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9. How do I cancel my account?
We're sorry to hear you want to cancel your account. If you wish to permanently remove your account, click the Cancel Account link located on the Account Settings page accessible from the main menu. Note that you MUST enter your current password to confirm the cancellation. Be aware that cancelled accounts cannot be recovered and all content, including Moco Gold and Games, will be completely lost. Cancel any VIP subscription first. Once an account is canceled it cannot be recovered. For safety reasons we cannot delete the account for you.
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10. Can I recover an account that I canceled?
We're sorry but once an account has been cancelled it cannot be restored.
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11. Can I transfer my profile information to a new account?
We're sorry but no information can be transferred between accounts.
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12. What can I do about unwanted notifications?
If you are a Moco user, please check your Notification Settings to disable further alerts to your email or phone. If you are not a Moco member, please Contact Support with your phone number or email so our team can disable the alerts to you.
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13. How do I change language?
If you would like to switch from English to Spanish, look for the Español link at the bottom of the Home or My Home pages. Once you switch, the site will appear in Spanish until you change it back, even if you log out. Click here for Español.

If you would like to switch back to English, look for the English link at the bottom of every page. Click here for English.
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14. Am I muted?
If your messages aren't seen you may be muted for violating our Terms of Service. You would have received a notification if the muting is temporary. Customer support cannot provide details.
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15. What is Moco Gold?
Gold is the virtual currency used to purchase extra features and bonus items in games. Buy Gold with your credit card, PayPal or the Moco app for Android or iOS, or earn it by completing offers & surveys. Gold is not real money and has no monetary value.
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16. How do I see my current Moco Gold balance?
To see your current Gold balance, visit your My Gold page on your Account Settings. You can add Gold to your balance by purchasing more from one of our payment providers.
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17. Can I transfer Moco Gold from one Moco account to another?
Gold is linked to the Moco account you used to purchase them and cannot be transferred from one Moco account to another.
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18. I am unable to purchase Gold, or purchased Gold and did not receive it. Who can I contact about payment problems?
Payment processing time varies by payment method. If after several minutes you still have not received Gold after completing a payment please fill out our Support form with the following details included in your comments: (1) user name, (2) time and amount of purchase, (3) Method of payment, (4) Transaction number if available, this will be the receipt number provided by the payment processor.

Still need help? Contact Support
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19. I earned Gold through an offer and did not receive it. Who can I contact?
Gold earned by completing offers from our partners may take some time to reflect in your balance. In particular, offers for trials or subscriptions to certain services may require you to complete the subscription period or another length of time, before Gold is awarded. Surveys require you to follow all steps and often require you to complete the survey within a certain time window. These offer are administered by providers outside of Moco, so for questions about individual offers please return to the the payment page on which you found the offer, and click the link at the top right corner of the screen marked "Support" (on our PC website), or "Missing Gold?" (on your mobile phone). You will be provided with a list of your recent and pending offers, and a link to contact the offer partner's support services. Moco does not handle customer service for offers, so please use their customer support channels for inquiring about these transactions.

Still need help? Contact Support
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20. How do I cancel or refund my recent Moco Gold purchase? Does Moco Gold expire?
All sales of Moco Gold are final. No refunds will be granted for any Moco Gold purchases, whether or not some or all of the Gold is used. Moco Gold does not expire, and will be held in a balance associated with your account, for future items and services. Gold is linked to the Moco account you used to purchase them and cannot be transferred from one Moco account to another. If your account is terminated either by yourself or by Moco for any reason, any unredeemed Gold in your account will be forfeited.
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21. How do I cancel my VIP subscription?
To cancel an active VIP subscription please visit the Cancel VIP Subsciption page.
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22. How do I report an issue with Street Wars?
For help with Street Wars see the Help and Common Questions page, as well as the Street Wars Forum.
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23. How do I report in-game abuse?
Please be aware that actions within games, such as stealing or fighting, are not considered abuse as they are part of the game play. If a user is sending you direct messages on your profile or in a chat, please use our report features and include all details of the abuse. Please note that our Ban feature does not extend to games.
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