Help Center
Login & Password
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How do I obtain the password to my account?
You can click the "Forgot Password" or "Forgot User Name" links on the login page. You will need to have valid...
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My Account was Hacked
If your account was hacked, please contact support ( support@mocospace.com ) with ALL of the following informa...
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How do I cancel my account?
We're sorry to hear you want to cancel your account. If you wish to permanently remove your account, click the...
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Can I get my account restored?
Yes and No. If you've canceled your account, your account can be restored within 3 days of cancellation by si...
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Can I freeze my account instead of canceling it?
Unfortunately we do not provide a way to place a freeze or hold on your account if you do not wish to access i...
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Why is it saying I'm ineligible for sign up?
As of June 14, 2012, you must be 18 years of age to create a new account. If you aren't yet 18 years of age, u...
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Why can't I cancel my VIP account?
If you purchased a VIP subscription and are looking to close your account, please be aware that there are some...
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Can I transfer my profile information to a new account?
We're sorry but information, photos, Game Profiles or Moco Gold cannot be transferred between accounts. We DO...
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How do I Log Out of my account?
The Log Out option can be found within your Settings Page. Before you log out, be sure you always have your u...
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Can I have more than 1 account?
It is strongly suggested that you not try to create multiple accounts. MocoSpace is intended for users to crea...