Help

I earned Gold through an offer and did not receive it. Who can I contact?

Gold earned by completing offers from our partners may take some time to reflect in your balance. In particular, offers for trials or subscriptions to certain services may require you to complete the subscription period or another length of time, before Gold is awarded. Surveys require you to follow all steps and often require you to complete the survey within a certain time window. These offer are administered by providers outside of Moco, so for questions about individual offers please return to the the payment page on which you found the offer, and click the link at the top right corner of the screen marked Support (on our PC website), or Missing Gold (on your mobile phone). You will be provided with a list of your recent and pending offers, and a link to contact the offer partner's support services. Moco does not handle customer service for offers, so please use their customer support channels for inquiring about these transactions.

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